Why do so few organizations and leaders put much value on the ideas of their front-line people? Why do most leaders end up building institutions that generally do much better at suppressing these ideas than promoting them? There are many reasons. Here’s a major one. Consider the constant reminders of their superiority that managers are bombarded with in the course of their daily work. They wear the suits, they  »  Read More

Have you ever been frustrated when your sticky note didn’t stick? When a note loses its adhesiveness too quickly it is often because it is not a genuine 3M Post-it Note. Why can’t competitors match the original after all these years? The answer lies in small ideas. A while ago I had the opportunity to talk with Art Fry, the 3M scientist who came up with the original Post-it Note, and ask him about the reason  »  Read More

Every day, front-line employees see many problems and opportunities that their managers do not. They have plenty of ideas to improve productivity and customer service, to offer new or better products or services, or to enhance their organizations in other ways. But their organizations usually do better at suppressing these ideas than promoting them. Managers often wonder how big an impact a high-performing idea  »  Read More

Welcome to the Idea-Driven Organization blog. We believe there are few things with more potential for improving an organization’s performance than ideas from its front-line employees. Every day, front-line employees see many problems and opportunities that their managers don’t. They have plenty of ideas to improve productivity and customer service, to offer new or better products and services, or to enhance  »  Read More