Tag: organization

Are your Supervisors Straw Bosses, Clerks, or Leaders? thumbnail

Supervisors are the people directly responsible for coordinating how work gets done, how a company’s goals and strategies are achieved through daily actions, and how routine improvements are accomplished. For most employees, their supervisor is the primary representative of their company – he or she is the most immediate human manifestation of their employer. Consequently,  Are they being supported and  »  Read More

Amidst immense global and societal change, it is clear that citizens around the world are expecting more from their governments. Never has this increased expectation been more clear than in the wake of the Ebola crisis. Healthcare professionals, lay citizens, and politicians alike are all raising serious concerns about public healthcare systems and their perceived inefficiencies. In the face of the global Ebola  »  Read More

How to Get Your Managers and Leadership Team on Board thumbnail

A few days ago, I was talking with the CEO of a large company in New England with almost 15,000 employees. A couple of years ago, he had started an idea system, and although things were progressing well, he felt that some members of his leadership team and a significant percentage of his managers weren’t yet on board with the system, and were only paying lip service to it. He had been gradually trying to hold them  »  Read More

Why Humility is a Prerequisite for Managers in Idea-Driven Organizations thumbnail

We recently asked the leaders of two idea-driven companies what was the most important characteristic they looked for when hiring or promoting managers. Their surprising answer: Humility. Inditex, best known for its Zara brand of “fast-fashion” stores, is headquartered in A Coruna, Spain, and is the world’s largest clothing company with over 6,000 stores in 70 countries. Zara’s business model is built around  »  Read More

Want to Improve Your Organization? Start by Knowing What You are Doing thumbnail

About fifteen years ago, I helped a medium sized residential homebuilder with development training for his management team. It was still relatively early in the lean movement era, and we met for two hours every Wednesday afternoon to discuss how lean philosophy and standard lean tools might apply to the company. The first topic in one of the early sessions was the importance of documenting work processes in order to  »  Read More

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